WEB HOSTING SUPPORT NETWORK
     
 
SERVER MAINTENANCE AND UPGRADES SCHEDULE
2019/11/24
Duration: 60 min.
Starts at: 08:00 GMT
Ends at: 09:00 GMT
Status: Completed
Software maintenance of the servers hosting our websites and administrative interfaces Our System Administrators will perform a software maintenance on the servers that are hosting our websites and additional portals, such as:

https://tickets.suresupport.com
https://domains.suresupport.com
https://billing.suresupport.com

The maintenance will occur as follows:

Maintenance start time: Nov 24, 2019, 03:00 EST (UTC -5)
Maintenance end time: Nov 24, 2019, 04:00 EST (UTC -5)

While we do not expect any outage, we can't fully rule out a possible short-lasting interruption of the access to the above services.
2019/11/19
Duration: 30 min.
Starts at: 22:00 GMT
Ends at: 22:30 GMT
Status: Completed
Software maintenance at the Neterra datacenter (Europe) Our System Administrators will perform software maintenance on all servers at the Neterra datacenter (Europe).

The maintenance will occur as follows:

Maintenance start time: Nov 20, 2019, 00:00 EET
Maintenance end time: Nov 20, 2019, 00:30 EET

Expected service outage: up to 5 minutes for each server.

The purpose of the maintenance is a kernel upgrade.
2019/11/17
Duration: 120 min.
Starts at: 08:00 GMT
Ends at: 10:00 GMT
Status: Completed
Software maintenance at the Cyxtera datacenter (USA) Our System Administrators will perform a software maintenance on all servers at the Cyxtera datacenter (USA).

The maintenance will occur as follows:

Maintenance start time: Nov 17, 2019, 03:00 EST
Maintenance end time: Nov 17, 2019, 05:00 EST

Expected service outage: up to 15 minutes for each server.

The purpose of the maintenance is a kernel upgrade.
2019/11/16
Duration: 60 min.
Starts at: 23:00 GMT
Ends at: 00:00 GMT
Status: Completed
Software maintenance at the Neterra datacenter (Europe) Our System Administrators will perform a software maintenance on all servers at the Neterra datacenter (Europe).

The maintenance will occur as follows:

Maintenance start time: Nov 17, 2019, 01:00 EET
Maintenance end time: Nov 17, 2019, 02:00 EET

Expected service outage: up to 15 minutes for each server.

The purpose of the maintenance is a kernel upgrade.
2019/11/16
Duration: 120 min.
Starts at: 18:00 GMT
Ends at: 20:00 GMT
Status: Completed
Software maintenance at the iAdvantage datacenter (Hong Kong) Our System Administrators will perform a software maintenance on all servers at the iAdvantage datacenter (Hong Kong).

The maintenance will occur as follows:

Maintenance start time: Nov 17, 2019, 02:00 HKT
Maintenance end time: Nov 17, 2019, 04:00 HKT

Expected service outage: up to 15 minutes for each server.

The purpose of the maintenance is a kernel upgrade.
2019/11/10
Duration: 60 min.
Starts at: 08:00 GMT
Ends at: 09:00 GMT
Status: Completed
Software maintenance for servers s1061-s1080 (USA) Our system administrators will perform network maintenance on the following servers in the Cyxtera datacenter (USA):

s1061.sureserver.com - s1080.sureserver.com

The maintenance will occur as follows:

Maintenance start time: Nov 10, 2019, 03:00 EDT
Maintenance end time: Nov 10, 2019, 04:00 EDT

Expected service outage: up to 10 minutes for each server.
2019/11/06
Starts at: 09:00 GMT

Status: Completed
Pending Node.js update Our system administrators scheduled an update of Node.js on our WebApps-enabled servers.

Node.js versions will be updated as follows:
v10.16.3 -> v10.17.0
v12.11.1 -> v12.13.0
lts v10.16.3 -> v12.13.0
current v12.11.1-> v13.0.1

The update will occur on November 06, 2019, around 04:00 EDT.

Although no service outage is expected, customers with Node.js projects are advised to check the status of their projects and whether they are working properly.

2019/11/01
Duration: 240 min.
Starts at: 16:00 GMT
Ends at: 20:00 GMT
Status: Completed
Network maintenance at the iAdvantage datacenter (Hong Kong) The engineers at the iAdvantage datacenter will perform an upgrade on the networking devices in the datacenter.

The maintenance will occur as follows:

Maintenance start time: Nov 2, 2019, 00:00 HKT
Maintenance end time: Nov 2, 2019, 04:00 HKT

Expected service outage: No service outage is expected. Customers might experience latency, packet loss, or disruptions for several seconds as redundant connections are switched.
2019/10/26
Duration: 60 min.
Starts at: 20:00 GMT
Ends at: 21:00 GMT
Status: Completed
Software maintenance at the Neterra datacenter (Europe) Our System Administrators will perform a software maintenance on all servers at the Neterra datacenter (Europe).

The maintenance will occur as follows:

Maintenance start time: Oct 26, 2019, 23:00 EEST
Maintenance end time: Oct 27, 2019, 00:00 EEST

Expected service outage: up to 10 minutes for each server.

The purpose of the maintenance is a kernel upgrade.
2019/10/26
Duration: 120 min.
Starts at: 18:00 GMT
Ends at: 20:00 GMT
Status: Completed
Software maintenance at our Hong Kong datacenter Our System Administrators will perform a software maintenance on all servers in our Hong Kong-based datacenter.

The maintenance will occur as follows:

Maintenance start time: Oct 27, 2019, 02:00 HKT
Maintenance end time: Oct 27, 2019, 04:00 HKT

Expected service outage: up to 10 minutes for each server.

The purpose of the maintenance is a kernel upgrade.