WEB HOSTING SUPPORT NETWORK
     
 
SERVER MAINTENANCE AND UPGRADES SCHEDULE
2022/11/19
Duration: 240 min.
Starts at: 21:00 GMT
Ends at: 01:00 GMT
Status: Completed
Software maintenance for all servers in the EU data centerOur system administrators have scheduled software maintenance for all servers in our data center in the EU.

The maintenance will occur as follows:

Maintenance start time: Nov 19, 2022, 23:00 AM EET
Maintenance end time: Nov 20, 2022, 03:00 AM EET
Expected service outage: less than 5 minutes for each server.

The purpose of the maintenance is to perform a kernel upgrade. Each server will be rebooted. The reboot usually takes less than a minute, but we cannot rule out the possibility that it may take several minutes on some machines.
2022/11/19
Duration: 240 min.
Starts at: 08:00 GMT
Ends at: 12:00 GMT
Status: Completed
Software maintenance for all servers in the US data centerOur system administrators have scheduled software maintenance for all servers in our data center in the USA.

The maintenance will occur as follows:

Maintenance start time: Nov 19, 2022, 03:00 AM EST
Maintenance end time: Nov 19, 2022, 07:00 AM EST
Expected service outage: less than 5 minutes for each server.

The purpose of the maintenance is to perform a kernel upgrade. Each server will be rebooted. The reboot usually takes less than a minute, but we cannot rule out the possibility that it may take several minutes on some machines.
2022/11/18
Duration: 240 min.
Starts at: 19:00 GMT
Ends at: 23:00 GMT
Status: Completed
Software maintenance for all servers in the HK data centerOur system administrators have scheduled software maintenance for all servers in our data center in Hong Kong.

The maintenance will occur as follows:

Maintenance start time: Nov 19, 2022, 03:00 AM HKT
Maintenance end time: Nov 19, 2022, 07:00 AM HKT
Expected service outage: less than 5 minutes for each server.

The purpose of the maintenance is to perform a kernel upgrade. Each server will be rebooted. The reboot usually takes less than a minute, but we cannot rule out the possibility that it may take several minutes on some machines.
2022/11/18
Duration: 240 min.
Starts at: 17:00 GMT
Ends at: 21:00 GMT
Status: Completed
Hardware maintenance for VPS servers in Hong KongOur system administrators have scheduled a hardware maintenance for the following VPS servers in our data center in Hong Kong:

s1524-s1527.sureserver.com
s1530-s1533.sureserver.com
s1535-s1536.sureserver.com
s1538-s1550.sureserver.com
s1552-s1558.sureserver.com
s1560.sureserver.com
s1581-s1583.sureserver.com
s1585-s1589.sureserver.com
s1592-s1595.sureserver.com
s1599.sureserver.com
s1601-s1680.sureserver.com

The maintenance will occur as follows:

Maintenance start time: Nov 19, 2022, 01:00 AM HKT
Maintenance end time: Nov 19, 2022, 05:00 AM HKT
Expected service outage: up to 30 minutes for each server

The purpose of the maintenance is to perform hardware upgrades on the server nodes.
2022/11/02
Duration: 15 min.
Starts at: 09:00 GMT
Ends at: 09:15 GMT
Status: Completed
Scheduled Node.js updatesOur system administrators have scheduled an update of Node.js on all WebApps-enabled servers.

Current Node.js versions will be updated as follows:

14.20.0 -> 14.20.1
16.17.0 -> 16.18.0
18.8.0 -> 18.12.0

16.17.0 -> 18.12.0 (new lts)
18.8.0 -> 19.0.0 (new current)

The update will take place on November 2, 2022, at 05:00 EDT.

Although no service outage is expected, customers with Node.js projects are advised to check the status of their projects and whether they are working properly after the update.
2022/10/22
Duration: 60 min.
Starts at: 07:00 GMT
Ends at: 08:00 GMT
Status: Completed
Network maintenance of internal billing and support systemsOur system administrators have scheduled a network maintenance of the servers that host our core billing and support systems. This maintenance will affect the functionality of:

- the ticketing system at SureSupport.com,
- the Account Panel for partners and clients,
- the domain management interface at domains.suresupport.com,
- all order/renewal/upgrade/billing pages.

The maintenance will occur as follows:

Maintenance start time: Oct 22, 2022, 03:00 AM ЕDТ
Maintenance end time: Oct 22, 2022, 04:00 AM ЕDТ
Expected outage: up to 5 minutes in total