WEB HOSTING SUPPORT NETWORK
     
 
SERVER MAINTENANCE AND UPGRADES SCHEDULE
2018/04/14
Starts at: 08:00 GMT

Status: Completed
Support ticketing system maintenance Our system administrators and software teams are planning to conduct a maintenance of our support ticketing system at SureSupport.com.

The maintenance will start on April 14, at 04:00 EDT, and will end on April 16, around 04:00 EDT.

The main purpose of the maintenance is to test the fail-over procedures of the system. Around the start and the end of the maintenance, the ticketing system might be unavailable for up to 10 minutes. In the whole maintenance period, the ticketing system might work slower than usual, as it will be loaded from remotely located backup servers.
2018/03/24
Duration: 90 min.
Starts at: 08:30 GMT
Ends at: 10:00 GMT
Status: Completed
Software maintenance for servers in the US datacenter Our system administrators scheduled a software maintenance for all servers at the CenturyLink datacenter (USA).

The purpose of the maintenance is to complete a software update which requires a reboot of each server.

The maintenance will occur as follows:

Maintenance start time: Mar 24, 2018, 04:30 EDT
Maintenance end time: Mar 24, 2018, 06:00 EDT
Expected service outage: up to five minutes for each server.
2018/03/19
Duration: 90 min.
Starts at: 20:30 GMT
Ends at: 22:00 GMT
Status: Completed
Software maintenance for all servers at the Hong Kong datacenter Our system administrators scheduled a software maintenance for all servers at the iAdvantage datacenter (Hong Kong).

The maintenance will occur as follows:
Maintenance start time: Mar 20, 2018, 04:30 HKT
Maintenance end time: Mar 20, 2018, 06:00 HKT
Expected service outage: up to five minute for each server

The purpose of the maintenance is to complete a software update, which will require a server reboot.
2018/03/15
Duration: 60 min.
Starts at: 21:30 GMT
Ends at: 22:30 GMT
Status: Completed
Hardware maintenance on s702.sureserver.com Our system administrators scheduled a hardware maintenance on server s702.sureserver.com.

The maintenance will occur as follows:
Maintenance start time: Mar 15, 2018, 21:30 GMT
Maintenance end time: Mar 15, 2018, 22:30 GMT
Expected service outage: up to 10 minutes

The purpose of the maintenance is to migrate the server to another machine.
2018/03/11
Duration: 180 min.
Starts at: 07:00 GMT
Ends at: 10:00 GMT
Status: Completed
MySQL upgrade Our system administrators will perform a MySQL upgrade on all servers at the CenturyLink datacenter (USA).

The expected downtime of the MySQL service should not exceed 20 seconds.
2018/03/09
Duration: 60 min.
Starts at: 19:00 GMT
Ends at: 20:00 GMT
Status: Completed
MySQL upgrade Our system administrators will perform a MySQL upgrade on all servers at the Neterra (Europe) and iAdvantage (Hong Kong) datacenters.

The expected downtime of the MySQL service should not exceed 20 minutes.
2018/03/08
Duration: 30 min.
Starts at: 18:30 GMT
Ends at: 19:00 GMT
Status: Completed
Software maintenance for servers in Hong Kong Our system administrators scheduled a software maintenance for the following servers at the iAdvantage datacenter (Hong Kong):
- station171-station198,
- host201-host206,
- server208-server212,
- hosting333-hosting335,
- website12, machine36, domain50, hostarea52,
- hostcompany100, webmachine101, thehosting123,
- system447, hostsolution737, serversys852, hoster900.

The maintenance will occur as follows:
Maintenance start time: Mar 09, 2018, 02:30 HKT
Maintenance end time: Mar 09, 2018, 03:00 HKT
Expected service outage: up to one minute for each server

The purpose of the maintenance is to complete a software update, which will require a server reboot.
2018/03/07
Duration: 30 min.
Starts at: 20:30 GMT
Ends at: 21:00 GMT
Status: Completed
Software maintenance for servers in the HK datacenter Our system administrators scheduled a software maintenance for all servers at the iAdvantage (HK) datacenter.

The purpose of the maintenance is to complete a server software update, which requires a restart of the machine.

The maintenance will occur as follows:

Maintenance start time: Mar 08, 2018, 04:30 HKT
Maintenance end time: Mar 08, 2018, 05:00 HKT
Expected service outage: up to five minutes for each web server.
2018/03/04
Duration: 120 min.
Starts at: 08:00 GMT
Ends at: 10:00 GMT
Status: Completed
Network maintenance at the US datacenter The engineers at the US datacenter scheduled а network maintenance.

The maintenance will occur as follows:
Maintenance start time: Mar 4, 2018, 03:00 EST
Maintenance end time: Mar 4, 2018, 05:00 EST

Customers may experience latency, packet loss, and/or brief connectivity issues.
2018/02/27
Duration: 120 min.
Starts at: 08:00 GMT
Ends at: 10:00 GMT
Status: Completed
Software maintenance for servers in the US datacenter Our system administrators scheduled a software maintenance for all servers at the CenturyLink datacenter (USA).

The purpose of the maintenance is to complete an OS update, which requires a reboot of each server.

The maintenance will occur as follows:

Maintenance start time: Feb 27, 2018, 03:00 EST
Maintenance end time: Feb 27, 2018, 05:00 EST
Expected service outage: up to five minutes for each web server.