WEB HOSTING SUPPORT NETWORK
     
 

IMPORTANT: An "Incorrect password" error in your e-mail program

If you are receiving an "Incorrect password" error in the e-mail program on your local device (computer, phone, tablet, etc.), but you are sure that you have entered the correct password, please check your e-mail username as well.

Attention The username that you should use in your e-mail program must be YOUR FULL EMAIL ADDRESS, and not only the part before the @ sign. For example, if your mailbox is johnsmith@example.com, then the username must be johnsmith@example.com, and not just "johnsmith". If you use just "johnsmith", then you might see an "incorrect password" error.

Also, please make sure that there are no whitespaces entered before or after the password in your e-mail program.

Full instructions on configuring the most popular email programs can be found in this section of the FAQ.