Searching for messages in the mail server logs
You can search for specific messages in the SMTP session logs (ports 25, 465, and 587), mail delivery logs, and Spamdyke logs via the Mail logs subsection of the Control Panel -> Logs section. You can find several examples on how to search for specific messages listed below:
There is more information about the format of the log messages in the Mail Logs Format article.
To search the mail server logs for a message that you have sent, you should use the following search criteria in the Mail logs subsection of the Control Panel -> Logs section:
Note: Replace email@example.com with your e-mail address, and firstname.lastname@example.org with the e-mail address of the recipient.
The SMTP session logs will show you any SMTP sessions matching the search criteria, while the mail delivery logs will show you detailed delivery information about the messages matching the search criteria.
Note: Messages sent by scripts in which the sender is not defined as a mailbox in your hosting account will be sent from a system mailbox on the server (e.g. anonymous@sXXX.sureserver.com). These messages will not appear in your search results.
If you would like to check the mail server logs for an incoming message addressed to any of your hosting account's mailboxes, you should use the following search criteria in the Mail logs subsection of the Control Panel -> Logs section:
Note: Replace email@example.com with your e-mail address, and firstname.lastname@example.org with the e-mail address of the message sender.
The mail delivery logs will show you detailed information about the delivery status of your messages matching the search criteria, while the Spamdyke logs will show if the message was accepted or rejected by the Spamdyke protection service. More details about Spamdyke are available in our Spamdyke/Graylisting article.
Note: Messages addressed to mailboxes that do not exist in your hosting account will not appear in the search results; however, the sender will receive a bounce-back error message with more information about the failed delivery.